In several hospitals across Nigeria, the scene is the same — patients waiting endlessly in line, files buried on tables and in cabinets, healthcare workers grappling with mountains of paperwork and disjointed patient records. But things are beginning to change! A quiet yet powerful revolution is underway in Nigeria’s healthcare system, one that is finally embracing innovation where it matters most.
Digital transformation has swept across industries, from finance to education and agriculture, unlocking new levels of efficiency, transparency, and service delivery. Now, the healthcare sector is catching up. Interswitch, one of Africa’s leading integrated payments and digital commerce companies, is playing a pivotal role in accelerating this shift. A recent example is the rollout of eClinic, an Interswitch Electronic Medical Records (EMR) solution, in Enugu State. This marks a leap toward smarter and more responsive healthcare.
Gone are the days of handwritten notes and misplaced patient files. With this EMR solution, healthcare professionals can access accurate patient histories in real time, make quicker, well-informed decisions, and deliver care that is more efficient. The result? Shorter wait times, more accurate diagnoses, and an overall uplift in patient experience, aligning our healthcare institutions with the demands of the digital age.
Notably, this isn’t Interswitch’s first foray into healthcare innovation. Last year, the company partnered with the Lagos State Government to launch the Smart Health Information Platform (SHIP), a data-driven tool designed to improve access and transparency in public healthcare services. These initiatives highlight a broader commitment to building digital infrastructure that solves real-world problems.
What stands out about these efforts isn’t just the technology, but the empathy behind it. Interswitch understands that healthcare is deeply personal. It’s not just about systems or screens. It’s about the individuals, their lives, and communities. Every innovation is crafted to support frontline workers and ensure patients receive better, faster, and more consistent care.
The need is clear. Like many across the continent, Nigeria’s healthcare system faces rising demand, limited resources, and operational inefficiencies. But with the right tools and committed partners, meaningful progress is not only possible but already happening.
As the EMR solution, eClinic, takes root in Enugu, and as other states explore digital health transformation, Interswitch remains focused on its broader mission of powering Africa’s progress through purposeful technology. Whether through everyday payment infrastructure or sector-specific innovations like EMR, the goal is the same: to make systems work better for the people who depend on them. Because when technology meets purpose, transformation isn’t just a buzzword, it becomes a lived reality!
